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     Frequently Asked Questions


Returns & Exchanges

What is your return & exchange policy? 

If you’re not completely satisfied with your Greenline Goods glassware, we want to make it right! Please email support@greenlinegoods.com within 30 days of delivery with your order number and where your purchase was made for a free return or replacement. Items must be unused and in the same condition they were received. 

To make an exchange, it’s best to complete your return and place a new order. 

Please note, all sale items are final purchase.

How long does a refund take?

Refunds are processed once a return is received & will be processed in the order they arrive at our warehouse. Please allow 1-3 business days for the refund to be processed into your account. If you’ve done this and still have not received your refund, please contact us at support@greenlinegoods.com.

Shipping

Do you offer free shipping? 

We offer Free Shipping on all US-based orders. 

We do not offer Free International Shipping at this time.

How long will it take for my order to arrive? 

Please allow 24 hours to process your order Monday through Friday 9am - 3pm MST.
All orders placed on Saturday, Sunday and Major Holidays will be processed on the next business day.

Do you offer international shipping? 

At this time we cannot fulfill orders outside the USA via our website. However, if you have an account at Amazon.com, you can order internationally through our Amazon Store. Additional shipping and export fees may apply.

Wholesale

Can I sell Greenline Goods at my store? 

If you are interested in carrying the Greenline Goods brand in your store, please contact us at support@greenlinegoods.com

*Wholesale order customers are responsible for shipping costs, and orders will be shipped per their preferred routing instructions.